Our actions regarding player protection, information security and data protection/privacy are guided by the highest international standards.
We demand high standards in all matters concerning player protection, information security and data protection/privacy. Therefore, we participate in regular audits to maintain all relevant certificates:
- Highest possible certification according to World Lottery Association standards (Level 4)
- Certification according to European Lotteries Responsible Gaming Standards
- World Lottery Association Security Control Standard (WLA-SCS)
- Certification according to Information Security Standard ISO/IEC 27001:2013
- GoodPriv@cy Certification of data protection management systems
The two umbrella organizations – the World Lottery Association (WLA) and the European Lotteries (EL) – are actively committed to responsible gaming and the steady combatting of illegal gambling. They advocate corresponding preventive measures and promote the expansion and diversification of information and training measures. Their responsible gaming standards allow members to incorporate player protection as a measurable, structured and integral part of their daily business. By establishing these standards, the organisations follow the goal of minimising both the risk to individual consumers as well as the detrimental effects on society that are caused by excessive gambling. These standards exceed the applicable national and international legal provisions by far and are a guarantee for security and confidentiality in the handling of customer data.
Only a few gaming services providers worldwide have as yet achieved Level 4 certification by the WLA, the highest level possible under the association’s responsible gaming standards. Austrian Lotteries is one of those companies and is therefore also one of the first gaming enterprises to be certified according to such a high responsible gaming standard. This certification is a seal of quality that is valid for three years. Until the next re-certification in 2021, adherence to the standard is verified through an annual audit.
The security structure and the implemented security measures of Austrian Lotteries are certified according to the "Security Control Standard" issued by the World Lottery Association (WLA-SCS) and the information security standard ISO/IEC 27001:2013 by the Swiss Association for Quality and Management Systems (SQS). These internationally accepted standards apply to the operational security in the handling of games.
The implementation of this security standards by Austrian Lotteries guarantees you:
- a proper and lawful handling and administration of all games
- equal chances of winning for all participants, as well as
- a high level of security in data processing
The security organisation and measures of Austrian Lotteries are reviewed annually. Thereby, we ensure that all business procedures pertaining to Austrian Lotteries' games are subject to a periodic improvement cycle.
The data-protection quality seal GoodPriv@cy, issued by SQS and IQNet confirms our strict standards in terms of data protection and information security and allows for the continuous documentation and improvement of all related measures. We are the first and only company in the gaming industry worldwide to fully meet all requirements. The annual recertification is mandatory.