Our customers have about 5,100 retail outlets available across Austria.
Our customers have a total of 5,062 retail outlets available across Austria (as of December 2020). All our retail partners are required to complete intensive product knowledge, sales and player protection training before they open an outlet. In particular, to ensure the ‘Responsible Gaming’ slogan is actually put into practise, additional player protection training takes place twice a year after completion of the basic training courses.
Our customers are able to hand in pick slips, create quick picks and buy instant products (break-open and scratch-off tickets) at almost every outlet. A small number of outlets only offer instant products. Customers can also enjoy tipp3 sports betting at more than 3,000 outlets. Customers were offered a further opportunity to enjoy games of chance in 2020 – and this time regardless of opening hours! Thanks to a cooperation agreement with tobaccoland, quick picks for Lotto and EuroMillions, as well as EuroBon vouchers for topping up the Lotteries app can now be bought at various tobacconists via a cigarette vending machine.
Most of the terminals at our retail outlets were replaced with new, state-of-the-art ones in 2020. In addition, almost all our retail outlets have been furnished with modern outdoor signage. Most of these outdoor signs also feature an LED ticker that displays the value of current jackpots automatically. On top of that, 700 retail partners were equipped with screens without charge that use digital signage software to provide customers at the retail outlets with the latest product information.