Our actions regarding player protection, information security and data protection/privacy are guided by the highest international standards.

We demand high standards in all matters concerning player protection, information security and data protection/privacy. Therefore, we participate in regular audits to maintain all relevant certificates:

  • Highest possible certification according to World Lottery Association standards (Level 4)
  • Certification according to European Lotteries Responsible Gaming Standards
  • World Lottery Association Security Control Standard (WLA-SCS)
  • Certification according to Information Security Standard ISO/IEC 27001:2013
  • GoodPriv@cy - Certification of data protection management systems 

Responsible Gaming

The two umbrella organizations – the World Lottery Association (WLA) and the European Lotteries (EL) – are actively committed to responsible gaming and the steady combatting of illegal gambling. They advocate corresponding preventive measures and promote the expansion and diversification of information and training measures. Their responsible gaming standards allow members to incorporate player protection as a measurable, structured and integral part of their daily business. By establishing these standards, the organisations follow the goal of minimising both the risk to individual consumers as well as the detrimental effects on society that are caused by excessive gambling. These standards exceed the applicable national and international legal provisions by far and are a guarantee for security and confidentiality in the handling of customer data.

Only a few gaming services providers worldwide have as yet achieved Level 4 certification by the WLA, the highest level possible under the association’s responsible gaming standards. Austrian Lotteries is one of those companies and is therefore also one of the first gaming enterprises to be certified according to such a high responsible gaming standard. This certification is a seal of quality that is valid for three years. Until the next re-certification in 2018, adherence to the standard is verified through an annual audit.

Information security

The security structure and the implemented security measures of Austrian Lotteries are certified according to the "Security Control Standard" issued by the World Lottery Association (WLA-SCS) and the information security standard ISO/IEC 27001:2013 by the Swiss Association for Quality and Management Systems (SQS). These internationally accepted standards apply to the operational security in the handling of games.

The implementation of this security standards by Austrian Lotteries guarantees you:

  • a proper and lawful handling and administration of all games.
  • equal chances of winning for all participants, as well as
  • a correct handling of confidential data according to the Privacy and Data Protection Act.

The security organisation and measures of Austrian Lotteries are reviewed annually. Thereby, we ensure that all business procedures pertaining to Austrian Lotteries' games are subject to a periodic improvement cycle.

Data protection

The data-protection quality seal GoodPriv@cy, issued by SQS and IQNet confirms our strict standards in terms of data protection and information security and allows for the continuous documentation and improvement of all related measures. We are the first and only company in the gaming industry worldwide to fully meet all requirements. The annual recertification is mandatory.

Companies of the group

Austrian Lotteries is an internationally recognised gaming enterprise that is aware of its responsibilities and acts innovatively and in a partner-oriented manner. We offer a broad range of highest quality lottery games to adults interested in gaming. "Gaming with Responsibility" is the basis of all our activities.

Casinos Austria is a nationally and internationally leading gaming enterprise that is synonymous for games and entertainment on the highest level. Absolute reliability, the high level of quality in all services and the professional management and operation of all casino games offer our guests entertainment in gaming at our twelve casinos in Austria.

Casinos Austria International Holding GmbH (CAI) is among the leading players in the global gaming industry. The company, which was originally formed in 1977 and is 100% owned by Casinos Austria, manages a total of 31 gaming operations (26 land-based casinos, 4 ship-board casinos, 1 VLT operation) in 14 countries.

Via a subsidiary, Austrian Lotteries and Casinos Austria jointly operate the online gaming platform win2day.at. The product range of the platform includes casino games, the Poker Room, the Bingo Room, sports betting and classic lottery games.

Since the first bets were placed on a betting slip on 24 August 2001, tipp3 has practically become a synonym for the Austrian sports bet. Every year, about 6.3 million tipp3 bets are placed at more than 3,300 retail outlets throughout Austria as well as via the Internet portal tipp3.at.

WINWIN offers the highest standards in gaming and entertainment. The 19 WINWIN outlets in Austria are not only the first address for playing on modern Video Lottery Terminals. They also offer guests aged 18 and over leisure time fun in a stylish ambiance and culinary pleasures at moderate prices.